At the time of reservation you will be asked to provide a Visa, MasterCard, or Discover card to have on file with your account. Hoover Heights will charge a $100 reservation fee to the credit card account as a NON-REFUNDABLE deposit. Payment of the balance of the event fee, as well as any extras and gratuities, will be accepted at the conclusion of your event.

Climbing harnesses and shoes are provided for each guest. We recommend clothing that allows freedom of movement. However, baggy pants and short shorts should be avoided as they can make the harness uncomfortable for some. Girls should not wear skirts or dresses.

Safety, supervision, and service are our top priorities. Staff provides a safety orientation, outfits the gear, handles the safety ropes, and coaches guests. Most of all, they make sure everybody has a great time! Tips are not included. If you feel your guides do a great job, please let them know.

Capacity:

• As long as there are at least 5 staff, the capacity can be 12 climbers.
• If we have additional staff, capacity can be flexible depending on the number of staff scheduled to work. If we have fewer staff, capacity will be lowered for the day.

Refreshments are to be served in your private party room. Food and drinks are not allowed in the climbing areas.

All food and drinks must be purchased through one of our approved catering partners. While most parties bring their own cake, we do not allow any other outside food or drinks.

The party room must be vacated promptly at your party’s end time. Please let us know when booking if you anticipate needing more time or if you expect a larger number of guests than included in your package.

The minimum age to climb in Hoover Heights is 5 years. The minimum height is 48 inches.

In the event of a cancellation, your deposit is non-refundable. The full price will be charged for cancellations made less than 48 hours before the event start time.

If a reservation-holder should call at least seven days in advance to change an event date, without having a future date in mind, the deposit charged to the account-holder will be considered “in-house credit” toward a future event. This credit must be utilized within one year of the original event date, or it will be forfeited.

In the event of inclement weather, every effort will be made to reschedule without a rescheduling fee. If this is not possible then a full deposit refund will be made.

Each participant under the age of 18 must have a waiver completed and signed by a parent or court-appointed legal guardian. Our waiver can be found online and at the facility. There is no exception to this policy. Please avoid disappointment by ensuring that everyone in your group has a completed waiver. Click here to sign our waiver.